Suggestion: Check to see if the latest updates for Office 2013 are installed. Your Microsoft account can be secured by two-step verification if you enable it.Īdding an add-in to your browser and verifying that you are who you say you are. With Office 2013, you can sign in with your Microsoft account by using your email address and password. Issue: When you perform the following tasks after installing the add-in, the add-in does not activate: It is a good idea to enable both options after the issue has been resolved.Īdd-in doesn’t activate in Office 2013 desktop The unchecking of these options will result in you being prompted each time you browse if you leave them unchecked. Note: If you are experiencing any problems with these settings, uncheck them only to troubleshoot the problem. Under the Browsing section, make sure that both Disable script debugging (Internet Explorer) and Disable script debugging (Other) are left unchecked so that script debugging is not disabled on the page. Please make sure that private mode is not enabled in your browser. The below button will open Internet Explorer for you. Suggestion: Make sure that Internet Explorer is set to debug scripts. Issue: The add-in for Outlook is not working properly. You will need to check Enable DOM Storage in the Security section of the page.Īdd-in not working (Windows, Outlook web) On the tab Advanced, click on the Customize button. To enable protected mode, click the check box next to Enable Protected Mode.Įnsure that the level of security is set to Medium-High. Select Trusted sites, then select Sites from the drop-down menu. Then click on the tab that says Security. You can open the Internet options by clicking the gear icon on the toolbar. In order to prevent the browser from going into private mode, make sure it is not. It would be advantageous if your IT Administrator could run the command ‘icacls %userprofile%/Appdata/LocalLow /t /setintegritylevel (OI)(CI)L’ for all users at the same time. You can enable access to the site by following these steps:
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